I am wondering if is it possible to create a service commitment record if we put in a CI like application in the outage record instead of a service offering that is directly connected to a service commitment. Example: Let's say we have a service commitment called why is commitment important: Commitment 01. Service Offering connected to Commitment 01 called Service Offering 01. A web application connected to a service offering called: Web application 01. A server connected to the web application called: Server 01. Whenever I create an outage record, I have to put in Service Offering 01 in the CI field for it to show up on the commitments missed/met table. However, I want to be able to put in Server 01 and have it "crawl" its way up so that it still shows up in the commitments missed/met table. Is this possible? If show how or what am I missing?
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Is it possible to create a service commitment record if we put in a CI instead of a service offering?
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