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Do you know how the chargeback process works? What happens first, does the customer go to the bank or does the customer go to the store with a complaint? How to prevent such chargebacks.
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The client goes straight to the bank and then there are complications. Usually normal customers resolve issues through you. That is, a request to the online store, what they do not like and then decide whether to return the money or exchange goods. -
Otherwise, I take it everything is solved by disputes through the bank or something else? I would like to learn more about this so that when my business expands I don't lose my profitsComment
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The refund process is complicated, the bank addresses you on behalf of the client. When returning a payment, you are required to pay a commission, these are additional costs on your part. Here is a detailed description of the chargeback process https://chargebackhit.com/blog/what-is-a-chargeback/ be sure to read the article, it will help you save a significant part of your profits in the future if you understand all the methods to prevent chargebacks.Comment
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