The damage CBP officers with a bad attitude do each day to this country is a travesty. Protecting the country from terrorists is one thing. But the mean-spiritedness exhibited by many officers is an embarrassment to this country and has been a nightmare for too many people for far too long. I could list one horror story after another but many of you probably have your own. The good news is that at least there is starting to be some recognition of the problem and at least the beginning of a process to address problems. Unfortunately, there is no evidence of real change yet at the airports. If anything, the situation seems to have gotten worse. And if we're talking about abusive treatment, how about looking at US consulates?