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Thread: USCIS Plans Reinstatement of Direct Calls With Service Centers By End of Fiscal Year

  1. #1
    Update :

    USCIS Plans Reinstatement of Direct Calls With Service Centers By End of This Fiscal Year

    USCIS has been working on its plan to reinstate the old system of direct telephone inquiry with the Service Centers instead of the current controvertial NCSC inquiry system. Details have yet to be announced, but according to the sources, people may be able to contact with each Service Center by telephone around the end of this Fiscal Year 2004 (09/30/2004). The reinstatement of the old system will help the immigrants to resolve the problems fairly quickly. The streamlining of inquiries through the NCSC was supposed to improve the services for the customers, but it turned out that it has rather raised complaints and deterioration of the services for the customers allegedly because of the two critical problems: One was that the contractors at the NCSC did not have access to the records of each Service Center and could not resolve inquiries. The other complaint was related to the insufficient training of the contractors and resultant negative fallouts including rudeness and mistreatment of the customers, damaging the image of the USCIS as a service provider. We wholeheartedly welcome the USCIS leaders' efforts to reinstate the old telephone inquiry system as swiftly as possible.

  2. #2
    Update :

    USCIS Plans Reinstatement of Direct Calls With Service Centers By End of This Fiscal Year

    USCIS has been working on its plan to reinstate the old system of direct telephone inquiry with the Service Centers instead of the current controvertial NCSC inquiry system. Details have yet to be announced, but according to the sources, people may be able to contact with each Service Center by telephone around the end of this Fiscal Year 2004 (09/30/2004). The reinstatement of the old system will help the immigrants to resolve the problems fairly quickly. The streamlining of inquiries through the NCSC was supposed to improve the services for the customers, but it turned out that it has rather raised complaints and deterioration of the services for the customers allegedly because of the two critical problems: One was that the contractors at the NCSC did not have access to the records of each Service Center and could not resolve inquiries. The other complaint was related to the insufficient training of the contractors and resultant negative fallouts including rudeness and mistreatment of the customers, damaging the image of the USCIS as a service provider. We wholeheartedly welcome the USCIS leaders' efforts to reinstate the old telephone inquiry system as swiftly as possible.

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