USCIS Established Complaint Procedures

The USCIS has established complaint procedures whereby individuals can report incidents of misconduct, mistreatment, or allegations of abuse, or mismanagement. These complaint procedures are particularly useful for clients who want to report abusive treatment. Official complaints will help raise the USCIS' awareness of abuses and give mistreated foreign nationals a chance to voice their grievances.
Office of the inspector General Complaints must be made in writing.

Address:

Office of the inspector General
US Department of Justice
Investigations Division
950 Pennsylvania Avenue, NW Room 4706
Washington, DC 20530
Fax: (202)-616-9898
e-mail: oig.hotline@usdoj.gov



USCIS Office of Internal Audit
Complaints will only be accepted via the mail. The Office of Internal Audit (OIA) states that it will keep complaints confidential unless disclosure is unavoidable in a legal or administrative proceeding. It also states that there is no retaliation for submitting a complaint.

Address:

Director, Office of Internal Audit
US Immigration and Naturalization Service
425 I St., NW
Room 3260
Washington, DC 20536